Ukraine Travel Insurance PDF by Email: How Fast You Receive Your Policy in 2027

Your Ukraine travel insurance PDF usually arrives by email within minutes of successful payment. Open it straight away: it shows the policy number, validity dates, sum insured, 24-hour assistance number and full terms. If it is not there, check spam or junk, wait a few minutes, then contact support rather than leaving the problem until you are on the way to the border.

Insurance can pay for covered medical care; it does not make travel safer or guarantee entry. Ukraine is under martial law during an ongoing full-scale war, with missile and drone attacks across the country, including Kyiv, according to FCDO Ukraine warnings. Civilian airspace remains closed, according to Smartraveller Ukraine advice. Official advice changes and should be read again before travelling.

First minutes after payment: watch for the policy email

Policies bought through Visit Ukraine Insurance are delivered as a PDF by email, usually within minutes of payment. The contract is signed electronically during checkout with a one-time code. There is nothing to print, sign by hand or send back before the policy can be issued.

Keep the payment-confirmation screen or email until you have opened the PDF. Check the inbox for the address entered during checkout, including folders that sort messages automatically. A delivery delay is commonly caused by spam filtering or a small error in the email address, not necessarily by a failed purchase.

Check that you are looking in the same mailbox used in the form, especially if you have more than one personal or work address on your phone. Search by the payment date as well as likely words such as “policy” and “insurance”. If your mail app does not show attachments clearly, open the mailbox in a browser or another mail app before assuming the PDF is absent.

If you are buying close to departure, use an email account you can open on the device travelling with you. Enter every traveller’s name exactly as it appears in that person’s passport and check each date of birth before paying. For the full form sequence and payment steps, see our online buying guide.

What to do if you haven't received your Ukraine insurance email

Do not wait an hour before starting these checks. A missing PDF shortly after payment does not automatically mean the policy was not issued, but it is worth resolving promptly. Work through the steps below in order before considering another purchase.

• Check the inbox for the email address used during checkout.
• Search all mail folders for “policy”, “insurance” and the payment date.
• Check spam, junk, promotions and deleted folders.
• Wait a few minutes, then refresh the mailbox or open it in a browser.
• Confirm that the card payment was successful.
• Double-check the email address entered at checkout for a small typing error.
• If you suspect the address was mistyped, note this in your message to support.
• Contact [email protected] if the PDF is still missing.

If you think you entered the wrong email address, contact [email protected] with the checkout email address, traveller’s name, trip dates and any payment confirmation you have available. These details can help support locate the purchase. Never send card details by email.

If the issued document has an error in a name, date, or passport data, support handles changes to the policy; the buyer cannot edit it personally. Avoid buying a second policy merely because the first email is delayed. First ask support to help establish what happened to the original purchase, and mention any imminent departure deadline.

Within the first hour: check the complete PDF

Download the attachment and open the complete PDF while you have stable internet and the purchase details at hand. Do not just glance at the filename or retain an unread email. Locate the fields below, compare them with your passport and trip plan, and keep the full document because it includes the policy terms.

Read the document as a matching exercise: the traveller details should match the passport, and the travel details should match the period you selected. Check the PDF itself, not only the confirmation message or bank transaction. A payment record proves that a charge was made; it is not the document you will need to keep available during the trip.

Policy number and traveller details

Find the policy number first. It is the reference to use when speaking to the assistance service or support. Compare the insured person’s name with the passport character by character, including middle names where they appear, and check the date of birth. If one policy includes several travellers, inspect every person’s name and date of birth separately.

Validity dates and territory of cover

Check the start and end dates against the dates selected in the form. Read the order of day and month carefully if there is any possible ambiguity. Cover applies inside Ukraine only, not in Poland, Moldova, Hungary or another transit country, not on the journey to Ukraine, and not after you return home.

Receiving a PDF does not confirm that cover starts immediately. If you need a policy to begin at short notice, confirm the start-date rules with support before buying rather than making an assumption from the delivery speed. Record the end date in your calendar so the policy period is visible during the trip.

Plan, sum insured and assistance number

Confirm that the plan in the PDF is the one selected during checkout. Basic has a sum insured of 100,000 UAH (≈ €2,000), while Advanced has a sum insured of €30,000. Locate the 24-hour assistance number, make a separate note of it, and retain the full PDF so you can read the terms if you need to use the policy.

Also check that the document is complete and readable before you leave home. Scroll through every page rather than relying on a preview in your mail app, which may show only the first page or fail to load an attachment later. If the PDF requests a password or will not open, try downloading it again on a stable connection. If the problem continues, contact support with the policy number if it is visible, or with the purchase details you have.

The day before travel: create two offline copies

Save the opened PDF in at least two places that work without mobile data. A practical arrangement is one local copy in your phone’s files or downloads folder and another on a second device or in storage configured for offline access. Download the file fully; do not assume that an email attachment or cloud folder will load at a station, a border queue or during a blackout.

Make sure the second copy is genuinely separate from the first. For example, an attachment left in the same email account is not a useful fallback if you cannot sign in or your phone has no connection. If travelling as a group, each adult can keep the relevant PDF on their own device, while the person who bought the policy retains the original email and payment confirmation.

Test the local phone copy with mobile data switched off. This simple check confirms that you have saved the PDF rather than only a link to it. Give the file a clear name containing the traveller’s surname and policy dates, and keep it behind your phone lock.

A screenshot can be useful for finding the policy number quickly, but it is not a replacement for the complete PDF and its terms. Print one backup copy if possible and keep it separately from the phone, for example in your travel document folder. Charge the phone before departure and tell a travelling companion where the backup is stored if appropriate.

Buying late: allow time to receive and inspect the document

You can buy the policy online shortly before travel, including before a land crossing, but buying late leaves less time to find a wrong name, date of birth or email address. Build in time to receive the PDF, open it, check it against the passport and save an offline copy. This matters more than simply seeing a payment confirmation.

Before starting a last-minute purchase, have the traveller’s passport details, trip dates, working email access and payment card ready. Complete the electronic signing step, then stay online until you can see the policy email and open its attachment. If anything is unclear in the PDF, resolve it with support before relying on the document for travel.

Do not rely on completing every step while standing in a border queue at Medyka–Shehyni, Chop or another crossing. A weak signal, low battery, card verification request or filtered email can turn a short task into a delay. If buying on the day, use a charged device, an accessible inbox and enough time to follow the missing-email sequence if needed.

For a purchase made close to a crossing, allow for the practical steps after payment as well as checkout itself. You still need to receive the email, open the PDF, compare the details, download it and store a backup. Do this before you join a queue where battery, signal and time may be limited.

At the border: show the document, but do not rely on it alone

Foreign visitors may be asked to show a policy, and the Ukrainian State Border Guard Service has the final decision on whether a person is eligible to enter, according to UK Ukraine entry requirements. Keep the complete PDF available on your phone and the paper copy with your travel documents, but also have your passport, visa documents where relevant and other travel evidence ready separately. An insurance policy is not a replacement for those documents and does not guarantee admission.

Open the local PDF before reaching the document check, rather than searching for it while an officer is waiting. If you are asked for the policy, show the complete readable document with the traveller details and dates visible. Keep the original email available as a backup, but avoid handing over an unlocked phone or depending on a live internet connection to retrieve the attachment.

Check your own government’s entry information before travelling. Keep each document separate and easy to reach, rather than depending on a single email thread or a phone screen that may be difficult to open in a queue.

During your stay: keep the PDF ready for an emergency

The PDF is useful after the crossing, not just at it. Keep the policy number and assistance number easy to find without searching a crowded inbox. If you need medical help, the PDF gives the details required to contact the assistance service and consult the full policy terms.

In a life-threatening medical emergency in Ukraine, call 112 from a mobile or 103 for an ambulance first. Then call the 24-hour assistance number printed in the policy PDF. The assistance service can direct the traveller to a hospital that works with the insurer.