What Documents You Need to Show Insurance at the Ukraine Border in 2027

The insurance document to have ready at the Ukraine border is the final policy PDF sent after payment. If an officer asks to see insurance, the PDF should let them find the traveller’s name, validity dates, sum insured and issuing insurer quickly. Check those details against the passport the night before, not while standing at the crossing.

Keep the PDF on a charged phone and carry a printed backup in the same document folder as the passport. This guide explains how to make the insurance paperwork clear and consistent; it does not guarantee entry.

Use the final policy PDF, not a payment record

Bring the final insurance policy PDF, rather than a checkout screen, card-payment notification, order confirmation or a screenshot of a price. The PDF is the useful record because it shows the policy number, validity dates, sum insured, 24-hour assistance number and full terms. It is sent by email, usually within minutes of payment.

Download the PDF to the phone itself before leaving your accommodation, train or coach. Do not rely on Wi-Fi at the crossing point, mobile data, access to an email inbox or cloud storage at a land crossing. Open the downloaded file once and make sure the text is readable at normal screen size.

The contract is signed electronically during checkout using a one-time code. Nothing needs to be signed by hand after purchase, and you should not add handwritten notes or changes to the PDF. If the policy email has not arrived, check spam or junk, wait a few minutes, then contact [email protected]. For the delivery process and the information shown in the file, see the policy PDF guide.

What do border officers check on your Ukraine insurance?

Think of the policy as a short matching exercise. The passport identifies the traveller; the policy should identify the same person, cover the period of the intended stay in Ukraine, state a sum insured and name the insurer. Have the relevant page open before you reach the document desk, especially if you are travelling in a family or group.

Name and date of birth

Compare the policy with each traveller’s passport before departure. The name entered when buying the policy must be exactly as it appears in that traveller’s own passport. Check the following points one by one:

• Surname spelling
• Order of given names and surname
• Transliteration or spacing in the passport name
• Any middle names shown in the passport
• The traveller’s own date of birth

Do not assume that a shortened name, an omitted middle name or a small spelling difference will be easy to explain at a counter. If a detail is wrong on an issued policy, do not alter the file yourself. Changes to an issued policy, including names, dates and passport data, are handled by support; buyers cannot edit a policy themselves.

Dates covering the intended stay

Read the start and end dates against the entry and departure dates you intend to use. The policy should cover the whole stay you plan to make inside Ukraine, not only the journey to the crossing or the first part of a longer visit. Keep return or onward travel evidence nearby if you have it, since it can help show the intended length of the visit.

Sum insured and issuing insurer

The policy should clearly state its sum insured and the insurer. Basic has a sum insured of 100,000 UAH (≈ €2,000), while Advanced has a sum insured of €30,000. Policies are issued through our insurance partner, PJSC "IC EUROINS UKRAINE", licensed by the National Bank of Ukraine (licence 22868348). Its licence can be checked in the NBU public register.

You do not need to give a border officer a long explanation of plan features. Show the page where the four practical checks are visible: the named traveller, dates, sum insured and insurer. Keep the policy number visible too, as it is useful if you later need the 24-hour assistance line printed in the PDF.

Can you show your insurance on your phone?

Yes, the policy PDF can be shown on a phone. Put the downloaded file in local phone storage, set the screen brightness high and close unrelated apps before handing over documents. A clearly opened PDF is more useful than searching through an inbox while an officer waits.

Also carry a complete printed copy as a sensible backup, not as a stated border requirement. Paper is useful if the phone battery is low, the screen is damaged, the file will not open or the officer finds a paper page easier to read. Use a clear printout, keep its pages together and place it directly behind the passport rather than in luggage stored under a coach.

For a crossing through Medyka–Shehyni, Chop or another land checkpoint, keep the passport, printed policy and phone in a small bag that stays with you. If you travel by train from Przemyśl or by coach from Rzeszów, do not put the only copy of either document in the hold. The same preparation is useful after entry if local police or military ask to see identification.

Check every adult and child on a group policy

One policy can include up to 10 travellers: the main insured person plus nine additional travellers. That does not mean a single unnamed record covers the group. Each traveller must appear with their own name exactly as in their own passport and their own date of birth, and the price is per traveller.

Children need their own entries too. Before travel, find each child’s name and date of birth in the PDF and compare them with that child’s passport. Do not assume that a parent’s policy entry covers an unnamed child, or that a verbal explanation can correct missing details at the border.

A single group PDF is practical if it clearly lists everyone. Save it on more than one adult’s phone and put a printed copy in the group document folder. This matters if the booking holder is in a different vehicle, is separated in a queue or has no phone power when documents are requested.

Keep insurance beside the other entry papers

Insurance is one item in the document wallet, not the complete entry case. Put the passport first, the policy next, then papers that support the purpose and duration of the visit. The exact set depends on citizenship, visa status and personal circumstances, so check your own government’s current entry and visa guidance before departure.

For British travellers, the FCDO says an immigration card must be completed at the border and evidence of sufficient funds must be held, according to the FCDO’s entry requirements. Its examples include cash, bank cards with bank statements, accommodation bookings, a sponsor’s financial-support letter and return or onward travel tickets. Those are examples of evidence, not a checklist saying every visitor must carry every item.

Pack the passport, applicable visa or residence document, accommodation evidence, available-funds evidence and onward or return travel evidence where relevant. Where an immigration card is required, complete it at the border as directed; check your own official entry guidance rather than assuming the same procedure applies to every nationality. A policy does not replace a passport, a visa where one is needed, or evidence supporting the visit.

The FCDO also notes that permanent residents of Ukraine do not need to show proof of insurance. If your residence status is unusual or you are uncertain which documents apply, confirm the position with the relevant official authority before travelling. For the wider question of who may be asked for insurance, read the Ukraine entry insurance guide.

Know what the policy does and does not show

A policy is medical insurance for time inside Ukraine. It does not make the journey safer, guarantee admission at the border or replace an officer’s decision. It does not pay for care in a transit country such as Poland, Moldova or Hungary, on the journey to Ukraine, or after you return home.

Travel conditions can change quickly. Ukraine remains under martial law during an ongoing full-scale war; missile and drone strikes reach cities across the country, including Kyiv, and civilian airspace is closed. Australia’s government advises “Do not travel” and says travellers must have valid health insurance to enter; check Australia’s Ukraine travel advice and your own government’s current advice again before departure.

Nothing in the policy covers taking part in hostilities. If you are considering the optional war & radiation upgrade at checkout, read the policy terms and the separate war-risk guidance before buying. Do not treat any insurance document as a security assessment or a substitute for current official travel information.

Printable night-before border checklist

Run this checklist separately for every traveller, including children. Place documents in the same order in each person’s folder, then check the group PDF once more against all passports. The aim is not to create extra paperwork; it is to make the documents you already have easy to show.

• Passport is present, valid for the planned journey and easy to reach
• Final policy email has arrived; spam and junk folders have been checked
• Policy PDF opens offline on at least one charged phone
• A complete printed policy copy is packed as a backup
• Each policy name and date of birth matches the relevant passport
• Policy dates cover the full intended stay inside Ukraine
• Policy shows the sum insured and issuing insurer
• Every adult and child is individually listed on a group policy
• Visa or residence document is ready where it applies
• Accommodation, funds and onward-travel evidence are together where relevant
• [email protected] is noted in case an issued-policy detail needs attention
• Immigration card will be completed at the border when required